Privacy policy

Privacy Policy

Last updated: January 8, 2026

LUMORA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). LUMORA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact details including your name, billing address, shipping address, phone number, and email address.
Financial information including payment card information and transaction details. Payment information is processed securely by third-party payment providers.
Account information including your preferences and settings.
Transaction information including products viewed, added to cart, purchased, returned, exchanged, or canceled.
Communications with us, such as customer support inquiries.
Device information including IP address, browser type, and network information.
Usage information regarding how you interact with the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you use the Services or communicate with us.
Automatically through cookies and similar technologies when you visit the Services.
From service providers that help us operate the Services.
From partners or other third parties as permitted by law.

How We Use Your Personal Information

We use personal information to:

Provide and improve the Services, including processing payments, fulfilling orders, shipping products, handling returns, and managing customer accounts.
Marketing and advertising, such as sending promotional emails or showing relevant advertisements.
Security and fraud prevention, including detecting and preventing fraudulent or unauthorized activity.
Communicating with you, including customer support and transactional messages.
Legal compliance, including responding to lawful requests and enforcing our policies.

How We Disclose Personal Information

We may disclose personal information:

To Shopify and service providers who assist with payments, analytics, fulfillment, shipping, and customer support.
To marketing and advertising partners in accordance with their privacy policies.
When you request or consent to such disclosure.
In connection with business transactions or legal obligations.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information in order to provide and improve the Services. Information submitted to the Services may be transferred to Shopify and its partners, which may be located outside your country of residence.

To learn more about how Shopify uses your personal information, visit: https://privacy.shopify.com

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of 16.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have rights to:

Access your personal information
Request deletion or correction of your personal information
Opt out of targeted advertising or marketing communications
Request data portability

You may exercise these rights by contacting us using the information below.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence, including in the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:

Email: support@lumorago.com